How to buy step by step

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Find an item you like

Browse the catalog or news feed to find an item you’d like to buy.

Contact the seller

Tap Send Message to ask any questions about the item, or tap Make Offer to suggest a new price, or simply accept the price offered buy the seller. We advise you to check the dimensions of the model before buying it. If the seller’s wardrobe contains several items that interest you, you can consider buying a bundle. Be sure to use our secure messaging: never move the conversation outside of LOOP. Check seller ratings. See what other members have said about ordering from this seller.

Pay for your item

To pay for the chosen item, press the Buy button on the item announcement or in your conversation. You will be able to pay either via credit card, paypal, revolt or with your LOOP wallet if you have money in it.

Important
Stay on LOOP for all communications and the purchase process. Only in this way can we protect you if something does not go as planned.

When paying:
Enter your address and phone number. Make sure the information entered is correct.

Select the payment method you prefer.
Choose a delivery location and shipment method (if you want to receive it at home or at the courier’s office) Tap Pay to confirm your order.
A Buyer Protection fee will be added to the item price. They will allow you to be reimbursed if the item is not delivered, is damaged or does not conform to its description at all.

Receive your item

The seller has 5 working days to send the item.
Delivery usually takes 5-7 business days. If it takes longer, don’t worry. Keep an eye on the order status on LOOP as well as tracking information, and keep in touch with the seller.
In most cases, you will be able to track the package in your conversation with the seller or in MY PURCHASES section.

How can buyers pay for items on Loop

The buyer benefits from our Buyer Protection Services, the payment is initiated by our integrated payment service and several payment methods are available: valid credit cards, PayPal or revolt.

Your purchase is always protected

At LOOP you can buy with complete confidence. We protect you throughout the process:

If the seller does not send your order within the first 5 business days, we will refund your money!
No need to contact your salesperson
You do not need to coordinate shipping with your seller. If you have a question, you can contact our Help center

Shopping tips

· Follow the dressing rooms with your same style or sizes to find out the first thing about their news!
· Like the products you like so you’ll find out first when they have a promo or a sale!
· Look at the news every day because 3 products come in fast and the best offers fly!
· Look at the seller’s rating before buying and ask all your questions about the product.

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