Refund or Payment Authorization Release?

If the seller does not accept your order, the amount reserved on your card may be a temporary payment authorization rather than a completed payment.

In this case, Eloop has not received the funds. Your bank will automatically release the authorized amount, so this is not considered a refund.

When Can I Receive a Refund?

For shipped orders, you have 2 days after delivery to inspect the item and report any issues.

You may be eligible for a refund if:

• The item is significantly different from its description or photos.
• The item was damaged during shipping.
• The seller agrees to refund you because you no longer wish to keep the item.
• Eloop determines that a refund should be issued after reviewing a disputed transaction.

If you simply no longer wish to keep the item, the seller is not obligated to accept your request. If your request is declined, the payment will be released to the seller and no refund will be issued.

Will I Need to Return the Item?

Depending on the situation, you may need to return the item before your refund can be completed. In some cases, a refund may be issued without requiring the item to be returned.

Refunds for In-Person Transactions

During an in-person meeting, you have 30 minutes to inspect the item.

If you discover any issues, select "Reject" within the inspection period to request a refund. If you approve the item, the transaction is completed and you can no longer request a refund.

When Will I Receive My Refund?

Approved refunds are processed automatically:

• Eloop Wallet: The amount is credited immediately.
• Other payment methods: The amount usually appears within 3–5 business days, depending on your bank.

You can find your refund receipt in the Transactions section, within the history of the relevant purchase.

I Haven't Received My Refund

If your refund was issued to your original payment method, please allow up to 5 business days for your bank to process it.

If this period has passed or you cannot find the refund receipt in your transaction history, please contact our Support team and include the details of the relevant transaction.